Effective Date: 11-02-2025

At Dvakaso, we are committed to protecting your privacy and ensuring a safe online experience for all our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our webapp and related services. Please read this policy carefully. By using our webapp, you agree to the terms outlined in this policy.

We may collect various types of information when you use our webapp, including personal identification information, health and medical details, payment information, usage data, and information from cookies and tracking technologies. Personal identification information may include your name, email address, phone number, address, date of birth, qualifications, and medical history when you register for an account, book services, or interact with our webapp. For users seeking medical consultations or services, we may collect additional information regarding your health conditions, treatment history, and related medical details. Payment information such as credit card numbers and billing information etc. are collected through a secure payment processor when you make a purchase. Additionally, we gather usage data, which includes your IP address, browser type, device information, and interactions with our webapp, such as pages viewed, time spent, and clicks. We also use cookies and similar technologies to enhance your experience, track usage patterns, and personalize content.

The information we collect is used for several purposes. We use your personal and medical information to offer you with personalized Ayurveda consultations, treatments, and other related services. We may also communicate with you using your contact details to provide important information about your account, service bookings, medical consultations, and updates related to Dvakaso services. Payment information is processed to complete transactions and deliver services. We may also use usage data to analyse trends, improve the functionality of our webapp, develop new features, and enhance user experience. Furthermore, your information may be used to comply with legal obligations, regulations, or legal processes.

We do not sell or rent your personal information to third parties. However, we may share your information with third-party service providers who assist us in delivering services, such as payment processors, IT infrastructure providers, and customer support. For users requesting medical consultations or Ayurveda services, we may share their health-related information with licensed practitioners or other relevant professionals to provide the former with requested services. We may also disclose your information to legal authorities when required to do so by law or in response to valid requests from public authorities, including the one for national security or law enforcement purposes. In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction, and you will be notified via email or a prominent notice on our webapp.

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure socket layer (SSL) technology, firewalls, and access control procedures. However, please be aware that no security system is completely secure, and we cannot guarantee the absolute security of your information. We retain your personal and medical information only for as long as necessary, to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Once your data is no longer needed, we will securely delete them or anonymize the same.

You have certain rights regarding your personal information. You can request access to the personal information we hold about you and request corrections or updates to your information. You also have the right to request the deletion of your personal information, subject to applicable legal and contractual obligations. If you no longer wish to receive promotional or marketing emails, you can opt out by following the unsubscribe link provided in the email or by contacting us directly. You also have the right to withdraw your consent to the collection and use of your personal information at any time. Please note that withdrawing consent may limit your ability to use certain features of our webapp.

If you are accessing Dvakaso from outside the country where we are based, please be aware that your information may be transferred to, stored, and processed in a country that may have different data protection laws than your own. By using our webapp, you consent to the transfer of your information to countries outside your jurisdiction. Our webapp may contain links to third-party websites or services that are not controlled by us. We are not responsible for the privacy practices or content of these third-party sites, and we encourage you to read the privacy policies of any third-party websites you visit.

Since students enrolling in BAMS courses are generally 16 or 17 years old, our services are available to individuals in this age group as well. We clearly state that by using the website, users affirm that they are at least 16 years old or have obtained the necessary consent from a parent or guardian to use our services. For individuals of 16 or 17 years of age, parental consent is necessary for the collection of personal data and we do recommend being transparent about this age requirement. Our privacy policy specifies the data protection measures for all users, including those under 18, such as encryption, secure storage, and limited data retention. This is especially important since the platform may have handle sensitive medical data. Our website is intended for individuals pursuing Ayurveda education (i.e., BAMS professionals) and we are bound to use personal and medical data of users and any minor seeking to access certain services must either provide parental consent or acknowledge they are above the age threshold.

Dvakaso’s services are intended for individuals pursuing Ayurvedic education and professional services, including students typically aged 16 and above. By using our website, users confirm they are either above the age of 16 or have received parental or guardian consent to access and use our services. For users under the age of 16, we require verifiable parental or guardian consent before collecting any personal information. We are committed to safeguarding the privacy and data of all users, including those under 18. Any personal or medical information collected from students or young users will be treated with the utmost care and in accordance with all applicable privacy laws. If you are a parent or guardian and you believe we have collected personal data from your child without proper consent, please contact us immediately, and we will take the necessary steps to remove the data.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of our webapp after any changes to the Privacy Policy constitutes your acceptance of those changes.

If you have any questions or concerns about this Privacy Policy, your personal information, or our privacy practices, please contact us at:

Dvakaso Support Team

Thank you for trusting Dvakaso with your personal information. We are committed to protecting your privacy and providing you with a secure, efficient, and informative service.